Shipping & Delivery Policy

At Krezcoo/Croot, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver products purchased from our website.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once shipped, you will receive a confirmation email/SMS with tracking details.

2. Shipping Locations

  • We currently ship across India.
  • Delivery to remote or out-of-service areas may take longer or may not be available.

3. Delivery Timelines

  • Standard delivery: 3–7 business days (depending on location).
  • Metro cities: 2–4 business days.
  • Remote areas: 7–10 business days.
    Please note: These are estimated timelines. Actual delivery may vary due to courier delays, weather, or unforeseen events.

4. Shipping Charges

  • Free shipping on all prepaid orders.
  • A standard COD charge  of ₹54 will be applied for COD orders.
  • Any additional delivery charges (if applicable for bulky/heavy items) will be displayed at checkout.

5. Order Tracking

  • Once dispatched, you will receive a tracking number via SMS/Email.
  • You can track your order status on our website or through the courier partner’s portal.

6. Delays in Delivery

  • Krezcoo is not responsible for delays caused by courier companies, weather, natural disasters, strikes, or incorrect shipping addresses provided by the customer.
  • In case of major delays, our support team will assist you with updates.

7. Undeliverable Packages

  • If the courier service is unable to deliver due to incorrect address, unavailability, or refusal to accept, the order may be returned to us.
  • Re-shipping charges may apply for resending the package.

8. International Shipping

(Currently optional – you can remove if not applicable)

  • At present, we do not offer international shipping.
  • We are working to expand our services globally in the future.

9. Contact Us

For any queries regarding shipping or delivery, please contact:
📧 Email: connect@krezcoo.in
📞 Phone/WhatsApp: +91-9404722139
📍 Address: Nagpur-441110

Need help with a return?

CONTACT OUR SUPPORT
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