Refund & Returns Policy

At Krezcoo.in, we want you to have a smooth and satisfying shopping experience. While we strive to deliver the best quality products, we understand that sometimes returns or replacements may be necessary. Please read our Refund & Returns Policy carefully before placing an order.

1. Return & Replacement Window

We offer a 7-day return or replacement window from the date of delivery.
To be eligible, the product must be:
- In its original packaging (including box, tags, manuals, accessories).
- Unused, unwashed, and undamaged.
Important: If the product is unboxed, used, or tampered with, we will not accept the return under any circumstances.

2. When Returns/Replacement Are Accepted

We will accept returns or replacements only if:

You received a damaged product.
You received a defective product.
You received a wrong product (different from what you ordered).

3. Mandatory Proof Submission

If your order is delivered in damaged, defective, or wrong condition, you must:
- Take clear photos of the product and packaging.
- Record a proper unboxing video showing the issue.
- Send the photos/videos to connect@krezcoo.in on the same day of delivery.
Without valid proof submitted on the same day, your return/replacement request will not be considered.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been unboxed, used, washed, or damaged after delivery.
Products without original packaging or missing accessories.
Items returned after the 7-day window.

5. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved, your refund will be initiated and credited to your original payment method within 7–10 business days.
Shipping charges (if any) are non-refundable.

6. Replacement Process

If you request a replacement and your claim is approved, we will arrange for a replacement product to be shipped to you.
If the product is out of stock, you may choose between a refund or a different product of the same value.
The replacement delivery time frame is about 4-7days after raising replacement request.

7.Policy on Multi-Color Products

To ensure clarity regarding our items listed as “Multi-Color,” please review the following terms before completing your purchase:

Color Variations: For products explicitly titled or described as “Multi-Color,” the specific shade, pattern, or color combination delivered may vary.
Non-Returnable Reasons: We do not accept returns, replacements, or refund requests based on the following reasons:
- “I do not like the color I received.”
- “The color is different from the main display image.”
- “The wrong color was delivered” (provided the item is within the multi-color spectrum advertised).
Specific Color Requests: If you require a specific color from a multi-color range, you must specify your preference in the “Order Note” section during checkout. While we strive to fulfill these requests based on stock availability, failure to provide a note means you agree to receive a random color selection.
Our Commitment: By purchasing a multi-color item without a specific note, the customer acknowledges that the selection is at the discretion of our fulfillment team.

8. How to Request a Return/Refund

To raise a return or refund request:

Email us at connect@krezcoo.in with your Order ID, photos, and unboxing video (if applicable).
Our support team will review your request and provide further instructions.

9. Need help?

For any queries regarding returns or refunds, reach us at:

📧 Email: connect@krezcoo.in
📞 Phone: +91-9404722139